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TV Support

For help with your TalkTalk TV box, channels and apps.

Cannot change channels

Sarra
First Timer
Private Message TalkTalk

on ‎31-12-2023 03:51 PM

Message 3 of 3

My tv guide & channel buttons are not working. The mute button & Google button is working but nothing else. At the moment the TV is stuck on Channel 4 +1

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎02-01-2024 09:06 AM

Message 1 of 3

Hi Sarra,

 

Do you still need assistance ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

‎31-12-2023 04:52 PM - edited ‎31-12-2023 04:53 PM

Message 2 of 3

Which box to you have? The TV Hub?

 

Try disconnecting from the mains and then restarting.

 

Post back and let us know how you get on and the box you have.

 

Thanks.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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