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TV Support

For help with your TalkTalk TV box, channels and apps.

Channels Disappeard

Dakota14
First Timer
Private Message TalkTalk

on ‎05-02-2024 04:07 PM

Message 3 of 3

I have Fibre 65 package with You view box.

yesterday all channels disappeared and it would not run an reload.

the search feature didn’t move. So we unplugged aerial and went old school by plugging aerial directly into TV.

is box faulty? 
help needed as we are loosing feature of Youview box.

thanks

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎06-02-2024 06:09 AM

Message 1 of 3

Hi Dakot14

 

Try the Youview Maintenance Reset  as advised and see if this helps.

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎05-02-2024 04:25 PM

Message 2 of 3

Can you try the maintenance reset of your YouView box that keeps all recordings? TalkTalk has not made this box for a long time now, so will not be able to replace it for you.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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