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TV Support

For help with your TalkTalk TV box, channels and apps.

Channels unavailable

Dancro
First Timer
Private Message

on ‎17-06-2023 10:43 PM

Message 4 of 4

My Netgem 4k tv box is showing 'this channel is not available' on every live TV channel. If I plug my aerial into my TV free view works fine so no issues with aerial. Any help would be great thanks.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎19-06-2023 07:44 AM

Message 1 of 4

Hi

 

Have you tried a rescan of all TV channels as fr8ys advised ?

 

Did this help ?

 

If not, try resetting the TV Box by pressing the button on the side 5 times, set the box back up, connect the aerial directly with no splitters of boosters in place and see if it will pick up any channels.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎18-06-2023 02:13 PM

Message 2 of 4

Oh, and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk

on ‎18-06-2023 02:12 PM

Message 3 of 4

Have you tried a rescan or factory reset from the settings menu?

 

If not please try and let us know the results.

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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