NOW TV

[dickyp]

New Talktalk 4K box arrived yesterday. Along with the box I joined NOW Cinema and Now entertainment. When I log in it accepts my email and password, Then it goes on to Capcher to input the letters shown on the screen.

No matter how many times I try, it does not accept my input. Any advise please as Talktalk and NOW are both being totally unhelpful.

Thamks

[Karl-TalkTalk]

Hi

resetting the box will clear all app data for all apps.

There is a button at the side of the box. It is not obvious but if you feel the side of the box, you will locate the button.

Karl

[dickyp]

Thanks for your advise Karl, but will this lose all the settings I have installed. What I mean by this is that I have had to log into all the other apps I use, eg Prime, ITV $, BBc Iplayer and the like, which took quite a while. Can't actually see any buttons anywhere on the 4K box. Appears to be just a box with plug-ins at the back

[Karl-TalkTalk]

Hi

try resetting the box so this will clear any stored data and see if this helps.

Thanks  

Karl. 

[dickyp]

When it does not accept the first Captcha it changes to another, and on and on and on. Does not accept any. It does have a QR code but as said, it works on my laptop already.

Not aware of any other options.

The only thing I can think is that I have always had NOW entertainment direct with NOW which cancels today and starts with Talktalk tomorrow, but not withstanding that my NOW cinema started last Thursday, new to me. I can get both on my old Talktalk box but not the new 4K

[Karl-TalkTalk]

Hi

OK, not something we can access of course, this is all contained and generated within the NOW TV app. Does it give the option of generating a new captcha, or offer any other ways of confirming login. QR code, log in on phone to confirm etc etc.

If it does, try any of the alternatives.  If still failing, try resetting the box by pressing the button on the side 5 times. set the box back up and try the login again.

Thanks  

Karl. 

[dickyp]

Straight in on my laptop. When clicking on the NOW app it asks for email and password. When that complete it moves onto the Xapcha letters, but will not accept my entry

[Karl-TalkTalk]

Hi

Can you try signing in to NOW TV on another device to verify that the credentials are working.

Does it allow any other options besides the captcha codes ?

Thanks  

Karl.