TV Support

Davewh · ‎18-10-2024

I have set up my new TV hub and paired the new remote control that came with it. This remote will not switch off/on my TV. How can I get it to work.

Karl-TalkTalk · ‎18-10-2024

Hi

If You have another TV you can test the box / remote on this to see if it is compatible.

You can also follow our remote control guide to make sure the remote is fully paired with the box and set up correctly.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Davewh · ‎18-10-2024

Thanks Karl, for the record I have a samsung TV

Karl-TalkTalk · ‎18-10-2024

Hi

The remote will work with many TVs but not all models are supported. If the remote will not work with your model of TV then you will have to rely on the TV remote for the on/off function.