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TV Support

For help with your TalkTalk TV box, channels and apps.

I have a youview box and pay £5 can i cancel this and take the 4k box for the same price?

raymondo53
Popular Poster
Private Message TalkTalk

on ‎25-01-2024 02:57 PM

Message 4 of 4

So i have an oldish Youview box that is playing up. - Often voices are out of sync (until i switch off and on again) and it sometimes fails to record.  I would like to upgrade it to the 4k box which is offered at £5 - so here's my question I already pay £5 for the "Manage TV" add on but do not have any added channels (like NOW, Netflix etc) Can i cancel this and simply get the new box without paying any extra?   Sorry, have tried to speak to CS but had no luck. 

Ray Hulme
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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to raymondo53

on ‎29-01-2024 07:37 AM

Message 1 of 4

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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raymondo53
Popular Poster
Private Message TalkTalk

on ‎25-01-2024 05:10 PM

Message 2 of 4

Thanks Karl. I appreciate your quick reply.  Will change the box now!

Ray Hulme
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎25-01-2024 03:08 PM

Message 3 of 4

Hi

 

Any former TV charge would be removed and replaced with TalkTalk Entertainment at £5 per month to cover the rental of the new box.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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