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TV Support

For help with your TalkTalk TV box, channels and apps.

Installation

JoanneH60
First Timer
Private Message
Message 4 of 4

I have had fibre installed today and I thought someone would come and instructions how to set up the TV ad I have no aerial lead to connect to the box

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi

 

The TV box is straight forward to set up, but does need to connect to your existing aerial. If you do not have an external aerial, this is not a service TalkTalk provide, and you would have to source an aerial installation company to have an external TV aerial installed.

 

If you can give a little more info in your post, we can tailor any advice we can offer.

 

Thanks  

Karl.  

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

For staff support, make sure that you add your Talktalk phone number  / account number in Personal Information, @JoanneH60.

 

This is in the community forum profile area, which only you and staff can see.

 

Go via your avatar/name; settings. SAVE CHANGES.

 

Staff will pick this up during the day. 

 

Gliwmaeden2, a fellow customer.
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MajorBash67
Team Player
Private Message TalkTalk
Message 3 of 4

Hi,

Your post is a bit vague on details. I am guessing you were upgraded to fibre over existing copper telephone service, so nobody turned up and the work done remotely at the exchange and you were activated.

Is this a TalkTalk TV box you are installing or digital services to the TV?

 

The TalkTalk TV box needs a working TV aerial connected to receive the additional free to air channels.

The HDMI lead plugs into your TV from the box.

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