Talk talk remote buttons stopped working

[ladyJL2]

Hi,

I have never been given a new remote and have had this remote since I joined talk talk approx 10 years ago. They have replaced the box but never replaced the remote (twice now) I started the 150 fibre contract last September when I moved home and never received the new router or anything else for that matter? This router is also old and doesn't work properly either and the signal constantly drops out..

Please could anyone help as I can't control the volume or channels and the arrow buttons don't work. The batteries are brand new. But this very old remote and old router need replacing desperately. Any help would be much appreciated 

Thanks in advance... 

A long term faithful customer 😉

[Karl-TalkTalk]

Hi

looks as though the remote is out for delivery by yodel so all should be good 🙂

Karl.

[Karl-TalkTalk]

Hi,

No Problem 🙂

Any issues let me know.

Karl 

[ladyJL2]

Hi Gilwmeaden2, 

Yes everything is sorted, another delivery popped up in my yodel app yesterday 

Thanks again 

Ladyjl2 

[Gliwmaeden2]

Sounds as though it is all in hand, @ladyJL2.

The email notifications you receive from Talktalk Support are from a NO REPLY address, so you'll never get a response that way.

[ladyJL2]

Hi Karl, 

I've emailed you a reply but don't know if that works so it just says "I've got another delivery coming from yodel so I presume it's the remote as I've not ordered anything, many thanks again for your help" 

Kind regards 

Ladyjl2 

[Karl-TalkTalk]

Hi @ladyJL2 

The remote will arrive separately, I've checked and am showing the remote as dispatched.

Karl.

[ladyJL2]

Hi, 

Thanks for letting me know, much appreciated🙂

Kind regards 

Ladyjl2

[Gliwmaeden2]

@ladyJL2, staff will be back on here after the weekend. 

[ladyJL2]

Hi Karl, 

I've not been sent a remote control?

I've just received the router today though, are they coming seperately?

Kind regards 

Lady J

[ladyJL2]

Thank you 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[ladyJL2]

Thank you for your help Karl, very much appreciated😊

[Gliwmaeden2]

@ladyJL2, no need to worry about a new thread!

[Karl-TalkTalk]

Hi @ladyJL2 

Connection itself looks ok, I've a router and remote on the way to you.

Regards,

Karl. 

[Gliwmaeden2]

@ladyJL2, which form of Fibre150 is it?

https://www.comparebroadband.org.uk/guides/talktalk-fibre150-review/

Maybe post again about the router etc in the appropriate message board, as staff will perhaps want to check the line before assessing whether there is anything wrong with the router. Then it needs to be the right sort of router if it needs to be replaced. 

A new router isn't always sent with a new contract if the older one works fine at the time.

Different types of Fibre150:

 

 

For the TV remote issue, look for their reply on this thread.