Hi,
In short, this has been going on since I renewed my Fibre65 & Now TV/Sky Sports contracts back in October.
The Now TV membership was £10 for 9 months, but for some unknown reason, I couldn't activate it. This was finally resolved in December, but I was being incorrectly charged £25.
There followed more weeks of frustrating phone calls, emails and chats with repeated assurances that things had been corrected, but the price still remained at £25. On Jan 17th, I was bizarrely told that £10 was not possible.
Fearing for my sanity, I accepted a new contract that included Now/Sports at £20 for 24 months.
My account still shows £25.
(At no point have I accepted or even been offered a £25 deal)
As Chat wasn't working, I managed to leave a message for the billing department who have now got back to me with an email full of irrelevant cut & paste apologies, but which also says that they can see my £20 membership, but it hasn't been activated so here's £5.
No mention of how to resolve the issue though.
Any idea how I can activate it and finally put an end to this nonsense?
