The box is basically a streaming box with a tuner and limited recording facility as you have found.
This has been a common complaint since it was introduced.
TalkTalk have not supplied a fully recording box for 3 years now.
There are no workarounds to recording. Advice is to buy and aerial splitter and cable to have separate feeds to the box and TV so you can watch a TV channel whilst recording another on the box.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
