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TV Support

For help with your TalkTalk TV box, channels and apps.

New Android Box and TalkTalk 4K tv app

Butcombe
First Timer
Private Message TalkTalk

on ‎14-09-2024 07:26 PM

Message 4 of 4

Just received my new 4K box and set it up with no problem bar one.

The app I have on my iPad won’t control the box. When I tap on a program to select it the tv shows talk talk tv powered by netgem. As the new box is powered by google android I assume this is the problem. 

Am I correct and if so will there be an app from talk talk to support the new box?

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Butcombe

on ‎16-09-2024 10:07 AM

Message 1 of 4

Hi

 

Have you any other devices besides IPAD to test the app on.

 

https://apps.apple.com/gb/app/talktalk-tv-4k/id1570315047

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Butcombe
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎16-09-2024 09:50 AM

Message 2 of 4

Hi Karl

That means the Talk Talk 4K app won’t work with my new box and to use chrome cast on my device is going to cost another £30 a month!

What free app would you recommend?

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎16-09-2024 07:46 AM

Message 3 of 4

Hi

 

With the new TV HUB being android based, an android app is more suited to control.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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