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TV Support

For help with your TalkTalk TV box, channels and apps.

New TV hub

Trevor1946
First Timer
Private Message TalkTalk

on ‎23-02-2024 12:22 PM

Message 3 of 3

I have plugged in my new TV hub and  have power to it and turned on my TV but the new remote is not doing anything . I can't get further than input selection list and you view in the top left corner of the TV. Please help.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎26-02-2024 08:08 AM

Message 1 of 3

Hi Trevor,

 

Have you managed to get the box up and running ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎24-02-2024 12:06 PM

Message 2 of 3

Hi,

 

Are you still having issues or have you resolved this?

 

Do you have your aerial connected?

 

Did you get as far as setting the box up to the internet and was this successful? Having YouView in the top left corner suggests not as this would read TalkTalk after connecting.

 

It sounds like it hasn't connected to the internet to complete the installation.

 

Try a reset using the information in the following link and let us know how you get on.

 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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