New TV package

[Desperately]

I ordered and was given information that my new TV package would be added to my existing package. I have been told that from my next bill I would be charged for this. HOWEVER as of yet I have received nothing, no confirmation as to when to expect said TV unit or any other information. Sent an email to Talktalk which was returned as undelivered even though sent to info at talktalk.com. 

Not very impressed with lack of service from Talktalk.com.

Question.... Are the rumours that Talktalk are going broke and going out of business?

[Gliwmaeden2]

@AMBERSIS1, there will be total confusion as you have posted on another customer's unrelated thread.

Please return to the message board and click on start a topic to begin your own. 

Your issue is mentioned in this article:

https://www.ispreview.co.uk/index.php/2025/07/broadband-isp-talktalk-moves-more-customers-to-utility...

But please follow up on your own thread. 

[AMBERSIS1]

I have just updated my package with talktalk and after this was sent an email to inform me that :  "broadband and home phone contract transferred to Utility Warehouse on 30th June 2025. However, TalkTalk will continue to support you and handle any queries you have regarding your service on Utility Warehouse’s behalf until your account has been fully moved across to them later this year.

There are no immediate changes to your price, how you pay, how you use your service, or access your account. You'll still receive the same service. We will be in contact again soon to advise when your account transfer to Utility Warehouse will take place.

Your service will continue to be provided using your existing equipment, so you don't need to do anything.

Please note, any TV services, email services or security services that you take from TalkTalk did not transfer to Utility Warehouse, and these will continue to be provided by TalkTalk on the same terms."  Hope that helps and I dont know yet how this will impact me further so will just have to wait and see.

[Gliwmaeden2]

@Desperately,

Talktalk doesn't issue an email address for customer service [there's a HereToHelp one which is an access point for the Complaints Process] so you would need to use phone or Chat to check:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

See also replies similarly to your post last year:

https://community.talktalk.co.uk/t5/TV/I-want-to-upgrade-to-full-fibre-with-landline-telephone-and-T...

So just don't use email to reach Talktalk - it's not for reaching this sort of support.

Forum staff are on here during the day, approximately 8am to 6pm, Monday to Friday, so if you ensure that your community forum profile is complete they should be able to check that TV has been added.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Have you checked for any changes yourself in My Account?

If it's not yet showing, it may not do so before the next bill is made up.