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TV Support

For help with your TalkTalk TV box, channels and apps.

New talktalk hub

Slippry
First Timer
Private Message TalkTalk

on ‎11-01-2025 09:55 PM

Message 3 of 3

New to tt hub. It set up and worked fine for 6 days, then lost sound followed by pic .3 hours on helpline, New hub ordered and its arrived and the problem is the same. It boots up with a youview logo then goes blank black, and that's it. Helpline don't seem to know answer

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-01-2025 08:12 AM

Message 1 of 3

Hi

 

Have you tried a different HDMI Cable ?

 

Do you also have another TV at home to test the Hub with ?

 

Thanks  

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divsec
Community Star
Private Message TalkTalk

on ‎12-01-2025 12:11 PM

Message 2 of 3

Hi @Slippry are you connecting hub to router WiFi or ethernet cable?

I don't work here and all my opinions are my own.
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