Which box do you have?
What do you mean by playback? Watching live TV? Watching recordings? Using catch-up apps?
What have you tried to rectify the issue?
If you could provide more information we will be able to provide help.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
