TV Support

Jean4046 · ‎11-10-2023

Hiya,

Been having an issue for the past 48hrs trying to receive an now TV activation email, I've spoke of the live chat 3 times but still no joy. There also seems to be an issue doing it through the package options.

Any help would be appreciated.

Many thanks

Jean

Karl-TalkTalk · ‎02-11-2023

Hi

I've also sent you a quick survey to complete.

Regards,

Karl.

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Karl-TalkTalk · ‎02-11-2023

Hi

Thats great news, thanks for confirming.

Karl

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Jean4046 · ‎01-11-2023

All working perfectly, thank you so much for your help 😁

Karl-TalkTalk · ‎01-11-2023

Hi Jean,

Is all working now ?

Thanks

Karl.

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Karl-TalkTalk · ‎30-10-2023

Hi @Jean4046

All NOW TV options are showing as active and activation emails have been confirmed as sent, is all working ok now ?

Karl.

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Michelle-TalkTalk · ‎27-10-2023

Morning,

Apologies for the delay. I'll ask Karl if there is an update on this for you.

Thanks

Michelle

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Jean4046 · ‎26-10-2023

Hiya,

Any update at all?

Jean4046 · ‎19-10-2023

Thank you Karl it's very much appreciated 🙂

Karl-TalkTalk · ‎19-10-2023

Hi Jean,

One of the issues has been resolved by the developers, and the queue of activation emails has cleared, however this is still not sending from your account.

I've raised a separate issue specifically for this and am waiting for the request to be completed so I can retest.

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎16-10-2023

Hi Jean,

Sorry for the delay, I'm actively chasing this for updates currently. Our senior management have been made aware and developers are still investigating.

As soon as I get an update I will keep our Community informed.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Jean4046 · ‎14-10-2023

Hi Karl,

Is the any update at all?

Many thanks

Jean

Karl-TalkTalk · ‎12-10-2023

No Problem 🙂

I'm monitoring the situation here and liaising with the teams looking into this currently.

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Jean4046 · ‎12-10-2023

Appreciate the reply Karl 🙋🏻‍♀️

Karl-TalkTalk · ‎12-10-2023

Hi Jean

So sorry for this. There is currently an issue affecting a small number of accounts, where the activation emails are not being sent, or the Now option remaining inactive on the account. Our developers are currently investigating and an incident has been raised for investigation.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

TV Support

Now TV activation issue