Now TV activation issue

[Jean4046]

Hiya,

Been having an issue for the past 48hrs trying to receive an now TV activation email, I've spoke of the live chat 3 times but still no joy. There also seems to be an issue doing it through the package options.

Any help would be appreciated.

Many thanks 

Jean

 

[Karl-TalkTalk]

Hi

I've also sent you a quick survey to complete.

Regards,

Karl. 

[Karl-TalkTalk]

Hi

Thats great news, thanks for confirming.

Karl

[Jean4046]

All working perfectly, thank you so much for your help 😁

[Karl-TalkTalk]

Hi Jean,

Is all working now ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @Jean4046 

All NOW TV options are showing as active and activation emails have been confirmed as sent, is all working ok now ?

Karl.

[Michelle-TalkTalk]

Morning,

Apologies for the delay. I'll ask Karl if there is an update on this for you.

Thanks

Michelle

[Jean4046]

Hiya,

Any update at all? 

[Jean4046]

Thank you Karl it's very much appreciated 🙂

[Karl-TalkTalk]

Hi Jean,

One of the issues has been resolved by the developers, and the queue of activation emails has cleared, however this is still not sending from your account. 

I've raised a separate issue specifically for this and am waiting for the request to be completed so I can retest.

Karl.

[Karl-TalkTalk]

Hi Jean, 

Sorry for the delay, I'm actively chasing this for updates currently.  Our senior management have been made aware and developers are still investigating.

As soon as I get an update I will keep our Community informed.

Thanks  

Karl. 

[Jean4046]

Hi Karl, 

Is the any update at all? 

Many thanks

Jean

[Karl-TalkTalk]

No Problem 🙂

I'm monitoring the situation here and liaising with the teams looking into this currently.

Karl 

[Jean4046]

Appreciate the reply Karl 🙋🏻‍♀️

[Karl-TalkTalk]

Hi Jean

So sorry for this.  There is currently an issue affecting a small number of accounts, where the activation emails are not being sent, or the Now option remaining inactive on the account.  Our developers are currently investigating and an incident has been raised for investigation.

Thanks  

Karl.