Everything was fine, I had fibre and a landline, TT billed me for Now entertainment and I paid Now for the HD/Dolby Digital boost as it didn’t work from TT, the reason being I eventually found out was that I don’t pay for TT tv.
Then, I took up TTs offer of doubling my speed and having an Eero router.
Some days later my Now stopped working, and I couldn’t seem to reactivate it, days would then have to pass for them to send another email which still wouldn’t work.
Eventually after someone phoned me from TT and suggested trying a different email it worked, problem now though the HD boost was still on my first email account so it stopped working.
So, after chatting with Now they suggested I get TT to deactivate the free boost so I could then reactivate with Now on the new email address.
1 hour later on live chat and TT tell me they can’t deactivate just the boost they can only cancel my Now completely. I asked for that to happen but had to close the chat as I had to be somewhere.
Next day, another 1 hour live chat, passed through about 5 or 6 experts until eventually I got Now cancelled completely.
Why does it always seem to take about an hour on live chat to get things sorted? Why are you constantly passed from one expert to another?
Most annoying though is everything was working, so why couldn’t TT just get my account back to where it was before they messed it up?
I am now waiting for someone from customer complaints to call me and will update when I know some more.
