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TV Support

For help with your TalkTalk TV box, channels and apps.

Old sky box & cant acess itv

Dcw300639!
First Timer
Private Message TalkTalk

on ‎27-01-2024 11:29 PM

Message 3 of 3

Hi I have an old sky box & can't connect to itvx. Been with you & landline for years....am a good customer 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎29-01-2024 07:58 AM

Message 1 of 3

Hi Dcw300639!

 

ITV made the decision not to bring the new ITV X App to some older devices, and this also includes the legacy TalkTalk TV Boxes.  This was a decision solely by ITV and outside of our control. 

 

If you read our help article at ITV Hub closure - TalkTalk Help & Support 

 

This will explain how you can upgrade to the new TV HUB. 

 

Thanks 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎28-01-2024 07:27 AM

Message 2 of 3

Assume you mean YouView box.

 

Please see the pinned post at the top of the TV forum, here.



https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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