TV Support

doris67 · Tuesday

Does anyone else experience any problems with picture quality when watching BBC iPlayer and Channel 4? I haven’t noticed it on any other channels, here are my internet speeds, not sure whether it’s our television or internet speed.

Karl-TalkTalk · 6 hours ago

Hi

Did you manage to test the Iplayer app directly on the TV ?

Thanks

Karl.

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doris67 · yesterday

Okay thank you for your help, we’ll try that.

fr8ys · Saturday

As you are using an Apple Device, I suggest you post on a forum dedicated to Apple TV as this forum can only really provide support for products provided by TalkTalk.

You can check your Apple Device and 4k TV as being compliant on the BBC website, as we have found customers complaining here about the iPlayer on the TalkTalk 4k hub not displaying 4k material, when its their TV that is not certified by the BBC as being compliant.

These TVs include those made by Vestal under licence to such as Panasonic and Bush.

As you have a 4k TV I assume it's a Smart TV so can you not get a better picture via the TV iPlayer app? If not, then i would suggest your TV is not iPlayer compliant.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

doris67 · Saturday

Hi

We are viewing the TV through the Apple TV box which is 4k and quite new.

Settings for BBC IPlayer are set to best streamlining quality within the Apple TV Settings menu.

Our TV is a smart 4k television.

Thanks

Denise

Karl-TalkTalk · Wednesday

Hi

So you are using an Apple TV Box connected to the TV ?

Are the settings within the BBC Iplayer app also set to best Quality ?

Is your TV a smart TV - ie. Does it also have the Iplayer app installed on this so you can compare the quality ?

Thanks

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

doris67 · Wednesday

Within the settings on the Apple TV Streaming video quality is set to Best Quality.

Automatic updates are selected.

Our TV is a Sony Bravia 4K HDR (KD-55XF9005). The settings within Motionflow on the TV is set to Standard.

Would it help the picture quality if we purchased an Amazon fire stick?

Any advice would be appreciated.

Thank you

Michelle-TalkTalk · Wednesday

Morning,

How are you getting on?

Thanks

Michelle

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fr8ys · Tuesday

Have you checked settings in each app to see if they are set to best quality?

What is your TV quality? HD or 4k?

What make of TV do you have as some 4k TVs are not certified as such by the Apps?

If you can let us know we may be able to help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

TV Support

Poor TV picture quality