TV Support

doris67 · Tuesday

Does anyone else experience any problems with picture quality when watching BBC iPlayer and Channel 4? I haven’t noticed it on any other channels, here are my internet speeds, not sure whether it’s our television or internet speed.

Karl-TalkTalk · Wednesday

Hi

So you are using an Apple TV Box connected to the TV ?

Are the settings within the BBC Iplayer app also set to best Quality ?

Is your TV a smart TV - ie. Does it also have the Iplayer app installed on this so you can compare the quality ?

Thanks

Karl.

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doris67 · Wednesday

Within the settings on the Apple TV Streaming video quality is set to Best Quality.

Automatic updates are selected.

Our TV is a Sony Bravia 4K HDR (KD-55XF9005). The settings within Motionflow on the TV is set to Standard.

Would it help the picture quality if we purchased an Amazon fire stick?

Any advice would be appreciated.

Thank you

Michelle-TalkTalk · Wednesday

Morning,

How are you getting on?

Thanks

Michelle

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fr8ys · Tuesday

Have you checked settings in each app to see if they are set to best quality?

What is your TV quality? HD or 4k?

What make of TV do you have as some 4k TVs are not certified as such by the Apps?

If you can let us know we may be able to help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

TV Support

Poor TV picture quality