cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Problems with Eurosport Replay via Prime Video

freelander303
Team Player
Private Message TalkTalk
Message 2 of 2

I have subscribed to Discovery+ through Prime Video on my Talktalk Netgen 4k box.

 

I'm trying to watch cycling through Eurosport wich comes with Discovery+.

 

All works well except playing "Recently Ended On Eurosport" where I get a message saying "Something Went Wrong" and to contact Amamzon.co.uk/videohelp.

 

They say clear the cache on the box and try uninstalling and re-onstalling the app.

 

I'm reasonably tech savvy but I can't find a method of clearing the cache or uninstalling the app.

 

I don;t particularly want to do a factory reset as I've only recently done this for another problem.

 

Can anyone offer any suggestions?

0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi

 

A factory reset is the only option for this box as the app cannot be uninstalled or reset.

 

Also, the issue may be with the app itself as not all apps will have full functionality on all platforms.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes