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TV Support

For help with your TalkTalk TV box, channels and apps.

Problems with buffering with new TV hub

Mart49
Visitor
Private Message TalkTalk
Message 4 of 4

Have recently switched to Fibre 65 from Fibre 35 and a new TV Hub to replace old talktalk box ,had no buffering problems with old set up but have with new one , have buffering problem on TV apps with new TV hub. New Hub connected like the old box to router via powerline adaptors  ,  I used my old box with the the new Fibre 65 and the buffering problem started ,TalkTalk suggested the new Hub instead which I now use but the problem remains . I will say on some of the apps its very intermitant on others its more regular . Any thoughts on the matter  ?

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3 REPLIES 3

Message 1 of 4

Hi

 

It may be poor performance of the powerline adapters that was causing the buffering.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Mart49
Visitor
Private Message TalkTalk
Message 2 of 4

Hi Karl , have tried your solution and apps are working fine , no buffering 

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

The new TV Hub will connect over Wi-Fi.  Have you tried connecting this way instead of using the powerline adapters and see if it gives a better performance.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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