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TV Support

For help with your TalkTalk TV box, channels and apps.

Real-time TV streaming on TV Hub

Spitfire74
First Timer
Private Message TalkTalk

on ‎11-03-2025 03:51 PM

Message 5 of 5

I have just upgraded to full-fibre and added TV Hub so I could watch terrestrial channels (my aerial blew down in a storm and I'm hoping not to have to pay to put it up again). However, ITVX is not showing at all on the menu and All4 only offers historical content not real time. I've applied all firmware and app updates. Box model number is UZW4054TTG. Is this expected behaviour with no Freeview signal? If so, why don't TalkTalk "experts" know about it? I have spent over 2 hours on the phone to them trying to get this fixed!

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-03-2025 07:58 AM

Message 1 of 5

Hi

 

fr8ys is correct, the ITVx app will often not show i an aerial is not present.

 

Karl

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fr8ys
Community Star
Private Message TalkTalk

on ‎11-03-2025 04:19 PM

Message 2 of 5

Just a thought, but have you looked at buying a Freely TV? Probably similar price to the aerial, but you'd same £5 a month on the TV hub if you sent this back and get live tv and the catch up apps.

 

Alternatively a Firestick from Amazon will give you the catchup apps which I believe have the live channels you seek.

 

If you want to return the hub and chose one of the above yiu will need to phone the loyalty team to arrange the return and for them to remove the TV charge from your account.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎11-03-2025 04:10 PM

Message 3 of 5

You could set up in someone else's home and it should then pull ITVX into play, but if you ever need to reset it will disappear again.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎11-03-2025 04:08 PM

Message 4 of 5

You need an aerial to set up ITVX as it uses the signal to select the region.

 

Not all apps have live channels and can differ between different devices. 

ITV is a case in point. Some devices have live channels others do not.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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