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TV Support

For help with your TalkTalk TV box, channels and apps.

Recordable TV box

charlieboy99
Whizz Kid
Private Message TalkTalk
Message 4 of 4

 

I have the TT Netgem N7950 recordable TV box.

I use the recording facility frequently especially where the program that I want to watch is not available on catch up. Is there a setting that I can change that determines the start time for a recording? Every time I watch a recording the first few minutes of the program are missing.

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3 REPLIES 3

Message 1 of 4

Hi

 

You can of course factory reset the box to start wit a clean setup, but ultimately the recording start and end time rely on a signal from the individual broadcaster.  I've seen this before across different devices and suppliers, so it is rarely an issue with the box itself.

 

Karl.

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Message 2 of 4

 

Hi Karl,

Thanks for your reply. 
Could there be something wrong with the trigger? As I said, the recordings are missing the first few minutes.
Regards,
Dale.
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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

Manual time recordings can not be set.  Timed recordings rely on a signal from the broadcast channel to trigger the recording start and end.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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