OK, not sure what you mean about "due for an upgrade" either to be honest. I do have experience of small children doing similar things, although my example goes back many years when my then 2 year old son removed the viewing card from our Sky box and hiding it who knows where, rendering it unusable, so I do sympathise! 🙂
This has been flagged to the support team here for you, they will respond as soon as they can when they are back online from Monday.
