We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Sending old box back

Wowfornewtvhub
First Timer
Private Message TalkTalk

on ‎22-12-2023 05:47 PM

Message 3 of 3

Hi everyone I was told on a talktalk chat that I didn’t have to send my old box back as I mentioned I had a lot of good recordings on it so the staff member I was talking to said to move between the two but when I opened my new box, it says to send old tv box and wires back. Can someone clarify what I need to do as don’t really want to send it back as still want access to some old recordings on it.

Labels:
0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎28-12-2023 08:34 AM

Message 1 of 3

Hi

 

You do not have to return the old TV Box.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

‎22-12-2023 06:33 PM - edited ‎22-12-2023 06:34 PM

Message 2 of 3

Did you keep a copy of the Chat, @Wowfornewtvhub?

 

The request to send back the old box is probably standard practice, but it will help if you have a record of the conversation that said otherwise. 

 

Staff won't be back on here before the 27th.

 

Helpful if you complete your community forum profile details for them to identify your account. 

Gliwmaeden2, a fellow customer.
0 Likes
© TalkTalk 2025