TV Guide not working

[Mmatt]

The TV Guide isnt working properly. You can't change channel with it. It's very slow to appear. After about 2 hours it springs back to life and seems to work properly. But if you turn the TV off it goes back to being slow or freezing. I've re-booted the box twice, turned the TV connection off and on. Changed remote batteries. All made no difference.

[Karl-TalkTalk]

Hi All

The issue affecting the guide has been resolved.  This was caused by an external factor that has now been resolved by the vendor.

Thanks  

Karl. 

[Jmarion]

Thank goodness!  All OK again at present and a massive relief.  I was so pleased to find this Community and the support that has been provided by knowing that there were others out there experiencing the same problem.  So fingers crossed for no further problems.m

[JohnnyS]

Had the same problem all week ,thinking it was the youview box at fault.Liased with TalkTalk  a couple of times ,until I came across this thread realising  I was not Alone, . Hope everyone is now back to full service with speed of channel change and full guide display, as it seems that Youview has provided a fix for the problem.Fingers crossed it remains stable

[Cocothecat12?]

Have tried troubleshooters on my TV box but still not working no TV guide and sometimes will not change channels.  New batteries changed

[fr8ys]

@FranChe here it is again

https://community.talktalk.co.uk/t5/TV/YouView-TV-Guide-not-working-or-slow/m-p/3039157#M187176

[FranChe]

Nope, I go up and down the mobile but see no sense or link or option.bplease ignore me, kick me out,v anything - I give this up! 

[fr8ys]

The link I provided goes to it.

This is where all updates will be posted.

To stop receiving emails for this thread, use the 3 dots at the top of the thread and click unsubscribe.

[FranChe]

Sorry, I am completely lost in what may be the top, or pinned, there does not  seem to be chronological order to the messages. How do I get out of emails about this thread!?

[fr8ys]

Hi, @FranChe 
This is an issue that is under active investigation by YouView.
Please see the pinned topic at the top of the TV board for information and to add your experience here.
https://community.talktalk.co.uk/t5/TV/YouView-TV-Guide-not-working-or-slow/m-p/3038974
Thank you.

[fr8ys]

@Jmarion speed or package is not an issue now for the TV Hub.

This is the only box that TalkTalk supply now and is available regardless of package, and was opened up to all. However you may have to recontract to get one.

You will need to phone to do so.

Try phoning 0345 172 0088 and say you can't get ITVX. This should prompt them into offering you one.

You shouldn't be asked to return the existing box and can argue you want to keep it to record.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

[FranChe]

@ Karl!

@The soft rest didn't work (3-4 attempts).  Unplugging and replugging seems to have helped better with the TV guide.

However, switching on was and still is excruciatinglt slow: or not working from the remote, I have to push the box button for 10seconds every time then it's a full slow wake up..., even after checking the SMART option is on for restarts... 

Yesterday I tried returning channels, twice, which decreased my access to only 80. (Not a major issue but maybe a symptom?). 

[fr8ys]

Hi, @Jmarion 
This is an issue that is under active investigation by YouView.
Please see the pinned topic at the top of the TV board for information and to add your experience here.
https://community.talktalk.co.uk/t5/TV/YouView-TV-Guide-not-working-or-slow/m-p/3038974

Your box will hopefully work once YouView identify the issue and release a fix.

Thank you.

[Jmarion]

My Youview box has to be rebooted every time I switch it on and the guide only works spasmodically. After doing 3 maintenance checks (as directed by three Talktalk technicians on Chat), I have lost all my recordings and achieved nothing. Last Chat told me that there was a problem with my box and I would need a new one. I was given a number to call. And guess what? My broadband will not support a new box and an upgrade to Full Fibre is not available via Talktalk although I know that other suppliers (like Vodafone) have FF availability in my building.  Pretty hopeless it seems! 

[Mmatt]

Guide is working at the moment. It was unresponsive when I switched on again tonight. Restarted the box, made no difference at first but now it seems to work OK. I'm not going to say it's fixed, till I see what happens in the next few days

[Glenda5]

Tried the factory reset again. It worked ok for approx 15 seconds then back to not working.

[Glenda5]

Not for a few days. Will try again now.

[Karl-TalkTalk]

Hi

Did you also try the factor reset ?

Thanks  

Karl. 

[Glenda5]

I've tried all the resets and suggested steps. Nothing makes a difference i'm afraid.

[Karl-TalkTalk]

Hi All, 

just an FYI, if you can try the Factory Reset from the settings menu rather than the maintenance reset to see if this also helps.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi Glenda5

If you can try the steps above, and if nothing changes, try a factory reset from the settings menu.

Then let me know.

Thanks  

Karl.