TV Support

fr8ys · ‎13-04-2024

I've had my hub connected again for a couple of days now and have experienced no end of issues with it, such as

Low sound, or indeed now, no sound
Picture changing to letterbox rather than full screen
Weak Signal - aerial is fine on TV
On Factory reset the Android TV screen is behind what looks like a mini TV screen where the instructions for set up are.

I've tried 3 different HDMI cables and factory reset the box 3 times (once with each cable) and nothing brings the Box back to performing properly.

I can't think of anything else to try.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Karl-TalkTalk · ‎22-04-2024

Hi

There has been some contention with the letters that are sent out and perceived ownership of equipment, and Arne has raised this again last week with Lorraine to query the T&C's etc.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎19-04-2024

New box arrived and went through the set up.

Strange issue with the home button not bringing up the menu correctly. It would flash briefly and disappear.

Turned off at the mains and all now working.

Attaching proof of posting now in case of issues later and I loose the original!

Still issues with the letter that is being sent out with replacement items which I'm raising again with Lorraine.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Karl-TalkTalk · ‎15-04-2024

No Problem 🙂

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎15-04-2024

Many thanks @Karl-TalkTalk

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Karl-TalkTalk · ‎15-04-2024

Hi

I've requested a replacement TV HUB for you.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

TV Support

TV Hub Faulty