TV Hub

[brock]

I've followed the setup instructions for the TV Hub but can't get the TV to connect. There is a white light showing under the Hub. Can you please advise?

[brock]

Thanks Karl 

As you suggested, it appears that my TV is not compatible with the hub.

I'll return  both hubs and  reconnect the old TalkTalk box to my TV.

Thanks for your assistance.

Brock

[Karl-TalkTalk]

Hi

If this is with the second hub also, then it may be a compatibility issue with your TV.  Have you tested other HDMI ports on the TV?

Are you able to test on a friend or relatives TV to verify the Hub is outputting a signal.

Thanks  

Karl. 

[brock]

Good morning Karl

I've setup the hub and followed all the instructions, including yours and even tried a reset but still nothing appears on the screen.

Brock 

[Karl-TalkTalk]

Hi

Has the TV HUB arrived ok, and has it resolved the issue ?

Thanks  

Karl. 

[Karl-TalkTalk]

No Problem 🙂

I'll check back with you in a couple of days to see how things are going.

Karl 

[brock]

Thanks Karl

[Karl-TalkTalk]

Hi

I've a replacement TV HUB on the way to you, to see if the Hub itself is at fault.

Thanks  

Karl. 

[brock]

I've followed all your instructions but there is still no response from my TV.

Thanks 

[Karl-TalkTalk]

Hi

Check the HDMI cable is seated correctly at both the TV end and into the HUB.

Power off the Hub for 5 minutes, then power on again, wait a good 5 minutes and see if anything is shown on screen.

If nothing is happening, try an android reset : 

Unplug the power cable and HDMI cable and hold down front panel button. 

Now plug back in the power cable and HDMI cable whilst still holding the front panel button down. 

Once the Android recovery screen appears you can release the button and complete a factory reset and software upgrades.

Thanks  

Karl. 

[brock]

Thanks Karl, I have pressed the source button on the remote , but still no response.

[Karl-TalkTalk]

Hi

Check you have selected the source button on your TV remote to make sure the correct HDMI channel has been selected.

Thanks  

Karl.