TV Remote some buttons don't work

[callmesir]

I think I know the answer but looking for a bit a help from an advisor but for the past few months I've struggled with a few of the buttons on the remote I have to really press down hard to get them to work

This is the third box I have had form Talk Talk since joining them but it is the original remote as they never sent a replacement each time just a box so its well used

Can an advisor please help

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[callmesir]

Thank you 👍

[Karl-TalkTalk]

Hi

i'll send out a remote to you.

Thanks  

Karl. 

[callmesir]

Apologies Yes Huawei and no it doesn't work any different with new batteries the remote is worn out by the looks of it 

Hopefully they have spare remotes or a replacement box 

[ferguson]

You didn't say, which is why I asked. Thanks for clarifying. 🙂

As I said, the support team will reply as soon as they can. 

[callmesir]

Thanks for the quick reply but as I've said it is the Huawei You View Box and no Talk Talk have never sent a remote with any of the replacement boxes only this one with the first box

[ferguson]

Remotes do wear out. Does the issue persist with new batteries? The support team will pick this up as soon as they can. Assuming this is a Huawei YouView box then these are no longer available, whether they still have spare remote controls I don't know.