TV box sound but no picture

[Ragsab]

HI 

I have just renewed  my contract this afternoon - Fibre 65.   I previously was on Fibre 65 but am being sent a new box as I have an old box.    

Put the TV on this evening and I have sound but saying no signal.   I have taken the ariel out of the TV  box and put in the back of the TV and its working fine.    So must be a problem with the TV box.

I have never had any problems before.  So would my Tv box now not be working properly due to me being sent a new box?    

Seems odd that I have renewed my contract today and now my TV box not working.   I would have thought that my service wouldn't be interrupted as I am staying on the same plan?

Any advise would be fab.

🙂

[fr8ys]

Hi, @Gorbani 
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Gorbani]

Box not turning on

[fr8ys]

Sorry I misread it but pleased it's now working.

[Ragsab]

Thanks for your advice.   

 I have pulled out every cable from TV/TV Box/Router and plugged back in and hey presto my picture has reappeared.

TV box back up and running.

🙂

[Ragsab]

OK thank you.    Hopefully my new box will work!

🙂

[Ragsab]

Hi thanks but the sound is working just fine

I have no picture.   

[fr8ys · Accepted solution]

Its a coincidence. TalkTalk have no means of disabling a box.

Check the HDMI cable is properly seated at both ends and that the box and the TV are not on mute. I assume you have tried the volume control on both the box and the TV.

In sound under the box settings, try changing this to surround sound, which will set the box volume to 100%. If that does not work, try a soft reset of the box by holding the on button on the front until the box restarts.

Hope this helps and let us know how you get on.

[Gliwmaeden2]

The new boxes come with a monthly rental charge rather than the previous TV charge, @Ragsab, so, there's just a chance that, as your contract changed, something could be going on in that regard.

If it's anything technical, I am sure others will advise. 

Staff won't actually be back on here before Monday.