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TV Support

For help with your TalkTalk TV box, channels and apps.

Buttons on remote not working

Wuffer
First Timer
Private Message TalkTalk
Message 3 of 3

Yesterday I set up my new TalkTalk TV Hub. All fine except that the TV and source buttons on the remote don't work. I have followed TT website instructions to re-pair my remote to the TV but this has not resolved the problem. What else can I try please?

 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi

 

If following the pairing option has not worked, then your model of TV may not be supported.  The majority of models are supported provided each manufacturer has issued the required codes, but not all TV's can be supported.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Unfortunately it's not possible for all TVs to be operated by the box remotes.

 

This was also the case with the old boxes.

 

Both the box and TV needs to be using a protocol that allows them to communicate with each other and not all TVs do.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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