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TV Support

For help with your TalkTalk TV box, channels and apps.

TV no longer connects to our router.

ren1974
Newbie
Private Message TalkTalk

yesterday

Message 2 of 2

For some reason out TV will no longer connect to our router and we don't know why. It's never been an issue before and signal strength is good. Any help would be appreciated.

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

Are you talking about a smart TV or the TV hub or other box supplied by TalkTalk? Do you get any errors messages?

 

You could try

Checking for updates on the device

Rebooting the router 

Forgetting the network on your TV or box.

Disconnecting the TV or box from the mains and restarting.

If its the Hub or 4k box, resetting this to factory settings (you will have sign into apps again).

Check your TV manual on the manufacturers website on how to reset the TV.

 

Hope this helps.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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