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TV Support

For help with your TalkTalk TV box, channels and apps.

TV screen frozen and no sound

Jacky9
First Timer
Private Message TalkTalk

on ‎12-03-2024 06:32 PM

Message 3 of 3

I have a fairly new TV hub box which has worked fine but today the TV screen picture is frozen and there is no sound.  Help please.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎13-03-2024 07:19 AM

Message 1 of 3

Hi Jacky,

 

How are you getting on?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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fr8ys
Community Star
Private Message TalkTalk

on ‎12-03-2024 06:37 PM

Message 2 of 3

I suggest you reset the box to see if this improves the situation, but it may be the weather that is playing havoc with signals in some regions 

 

To try a reset follow the instructions here.

 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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