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TV Support

For help with your TalkTalk TV box, channels and apps.

Talk Talk tv & Now contract ending

slwukuk
Conversation Starter
Private Message TalkTalk

on ‎05-01-2025 11:52 AM

Message 6 of 6

My contract ends 15 January.  Will my youview box still be usable as a free view box if I don't renew my contract, as we use it for Netflix also.

 

Thanks

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5 REPLIES 5

fr8ys
Community Star
Private Message TalkTalk
In response to slwukuk

on ‎05-01-2025 02:30 PM

Message 1 of 6

That's one of the new boxes so you will be asked to return it.

 

Any subscription you have will also end when you leave as you will no longer be a TalkTalk customer. You will then need to take out a separate subscription direct.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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slwukuk
Conversation Starter
Private Message TalkTalk

on ‎05-01-2025 02:17 PM

Message 2 of 6

The model of the box is UZW4054TTG  (if that helps)

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slwukuk
Conversation Starter
Private Message TalkTalk

on ‎05-01-2025 02:12 PM

Message 3 of 6

It's just the 'talk talk tv and Now tv' I'm talking about.  I'm ok with the internet package.  My contract is up on my Now TV, which came bundled with talk talk tv,  on 15 January 2025.  It is only £9.99 per Month but I'm just curious if I didn't renew the TV stuff (talk talk tv and now tv), would I still be able to use the youview box to some extent, or would I need to send it back.

 

Thanks

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fr8ys
Community Star
Private Message TalkTalk
In response to Gliwmaeden2

on ‎05-01-2025 02:10 PM

Message 4 of 6

Which box do you have as advice differs between boxes.

 

As you can get Netflix, I assume it is a Netgem 4k or TV Hub. If so these will be returnable or else a charge will be made.

 

If you can confirm the box advice can be given.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-01-2025 01:33 PM

Message 5 of 6

If you don't renew your contract but stay, you'll be paying out of contract fees, @slwukuk, and the TV charge remains the same.

 

Do you mean, if you actually leave....?

 

If you wish to leave you will need to return Talktalk's equipment (router) and give them 30 days' notice/ until another ISP takes over, depending on how you switch.

 

My colleague, @fr8ys, will be able to confirm what facilities remain if you leave, regarding YouView.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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