We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Talktalk tv 4K box

johnh21
Chatterbox
Private Message TalkTalk

on ‎29-12-2023 09:23 PM

Message 3 of 3

I installed my Talktalk 4K box today after spending 2 hours on the chat line and over an hour yesterday. Very tedious.

I thought I had it all sorted with picture and sound , having gone through placing an app on my mobile and pairing.

Thought all was going well so i switched off for other things I needed to do. However when I started up the box again I could not get any sound. Is there something wrong with the box or have I pressed something I shouldn't. I did check the mute button. Anyone had a similar problem?

Labels:
0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎02-01-2024 08:29 AM

Message 1 of 3

Hi John, 

 

Try a reset and let me know if this works.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎30-12-2023 08:31 AM

Message 2 of 3

Hi,

 

If you've checked the cables, mute and volume buttons, then the only thing left to try is a reset of the box.

 

Push the button on the side of the box 5 times and this will start the process. This means that it will reset all your personalised settings, but if the issue occurs again, then it would suggest an issue with the box.

 

It should be quicker to set up now that you have been through it once.

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2024