Tv Hub box

[Scotia55]

I have the new TV hub box.  This is the second one as the first cacked it and had to be replaced.  The one I have now seems to have quite a few problems.  Signal break up, picture red coloured and freezing.  I will do a factory reset and see how that goes.  These are the same issues I had with the first box before it completely failed.  Ate these known problems?

[Karl-TalkTalk]

Hi

This will be a TV HUB.

Thanks  

Karl. 

[Scotia55]

Thanks Karl.  Can you please make sure it's not the old Youview box which is what was sent last time and had to be returned.   I can't get my Netflix on that one and things like ITVX. So I need the small TV hub one.   Cheers

[Karl-TalkTalk]

Hi

I'll get a replacement TV box out to you and see if this helps.

Thanks  

Karl. 

[Michelle-TalkTalk]

Morning,

Ok thanks for confirming. I'll ask my colleague Karl if he can offer any more advice on this.

Thanks

Michelle

[Scotia55]

Hi Karl

Yes tried everything.  My brother in law, who is an IT tech, has already looked at it and it is the box.  Again.  This is exactly the same scenario that I had with the first box which only lasted about 6 months as has this one.  I hadn't touched or changed anything before it started going wrong.

The only way I can get tv at the moment is through the aerial but it doesn't include Disney + to which I subscribe. 

To reiterate,  it is the box, not cables or even the tv itself.  I would like to know why this is the second box that has failed in under a year yet my old YouView box lasted for 10 years!  Only reason I changed is because I couldn't get Netflix or ITVX on it.

[Karl-TalkTalk]

Hi

OK, I'm not aware of any issue with Toshiba models.

Did you also try swapping the HDMI cable as previously suggested.

Thanks  

Karl. 

[Scotia55]

Hi Karl

I don't have another tv and the one I have is a Toshiba. 

[Karl-TalkTalk]

Hi

What model of TV is this connected to ?   Do you have another TV you can test the box on ?

Thanks  

Karl. 

[Scotia55]

Hi Karl  Everything works fine with aerial plugged into tv.  Box is now not responding to remote so have bypassed box and just using my smart tv.  The problem, once again, is with the box.  And it's exactly the same problems I had with the first tv hub which this one replaced.

[Karl-TalkTalk]

Hi

If you connect the aerial direct to the TV, are any of the freeview channels breaking up or having issues ?

Thanks  

Karl. 

[Scotia55]

Well the factory reset has not worked as I hoped.   Box struggled to even turn on this evening.   Message that tv signal was weak though it isn't.  Really dark picture too.  Had to turn off and on a couple of times to get it to work and then picture froze for a while too.  Disappointed that this box seems to have exactly the same issues as the one it replaced.

[Michelle-TalkTalk]

Good morning,

Thanks for the update and we'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

[fr8ys]

Yes disconnect it and turn it round. As said it has been known to cure the red tinge 

Good luck.

[Scotia55]

I haven't tried rebooting router but I eventually found where factory reset is.  It's pretty well hidden but in the process now.  Not to sound stupid, but how do I reverse hdmi cable?  I know what it is but do you mean take end from back of tv and put that in the box and end from box into the tv? Anyway factory reset now finished so will see how it goes over next few days.  Thank you.

[fr8ys]

Have you also tried rebooting your router? This sometimes helps.

Red the red tinge, this is usually a symptom of a faulty or poorly fitting HDMI cable.

Sounds silly but take the cable out and reverse it and endure it's fully in. This sometimes helps, but if not try a different one 

Let us know how it goes.