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TV Support

For help with your TalkTalk TV box, channels and apps.

Tv channel

Molly1979
First Timer
Private Message TalkTalk

on ‎17-12-2023 06:52 PM

Message 3 of 3

How do I get itvx 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-12-2023 08:13 AM

Message 1 of 3

Hi

 

ITV X is no longer available on some older TV's or legacy set top boxes. This includes the earlier YouView Boxes.  This was a decision by ITV, not to develop the app for these devices, and beyond our control. 

 

If you follow the advice from my Colleague and give our Teams a call, they can discuss options for the new TV Hub that will support the new ITV X App.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎17-12-2023 06:58 PM

Message 2 of 3

ITV updated the app and the software they use is no longer compatible with the YouView box hardware. The logo has been updated from the old Hub one but it does not work.


TalkTalk no longer provide boxes that record but do supply boxes that are basically streamers and have the update ITVX on them. The 4k box can record via a usb stick, but only has one tuner so you can't record a Channel and watch another.


You might find it best to retain your box to record and invest in a Roku or Amazon fire stick which also include other free to view apps such as Pluto.


If you want a TalkTalk supplied box you will need to phone and recontract with them.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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