Tv guide doesn't show itv etc only bbc

[Gail21256]

I'm having problems that ITV1 doesn't appear on the Freeview guide of my 4k box. If I press no 3 which is where the channel is located the box finds ITV1 but it isn't on the guide list.

I have retuned several times but it still isn't found. Just watching the TV without going through the box finds ITV1 so it isn't a reception issue.

[Michelle-TalkTalk]

Hi Gail,

How are you getting on, has this helped?

Thanks

Michelle

[fr8ys]

I suggest you try a factory reset to see if this rectified this.

You will need to sign into your apps again.

If it's the Netgem box, the easiest way to do this is to press the button on the left hand side 5 times and the box will restart.

The TV hub can be reset from the settings menu.

Let us know how you get on.