If your package is the basic with adverts, the boxes do not support this package.
You can either contact customer services by phone to discuss a new box but you will probably need to recontract or use something like an Amazon Firestick or Roku Stick.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
