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TV Support

For help with your TalkTalk TV box, channels and apps.

Tv guide doesn't show itv etc only bbc

Gail21256
First Timer
Private Message TalkTalk
Message 3 of 3

I'm having problems that ITV1 doesn't appear on the Freeview guide of my 4k box. If I press no 3 which is where the channel is located the box finds ITV1 but it isn't on the guide list.

 

 

 

I have retuned several times but it still isn't found. Just watching the TV without going through the box finds ITV1 so it isn't a reception issue.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Gail,

 

How are you getting on, has this helped?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

I suggest you try a factory reset to see if this rectified this.

 

You will need to sign into your apps again.

 

If it's the Netgem box, the easiest way to do this is to press the button on the left hand side 5 times and the box will restart.

 

The TV hub can be reset from the settings menu.

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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