Tv guide doesn't show itv etc only bbc

[Gail21256]

I'm having problems that ITV1 doesn't appear on the Freeview guide of my 4k box. If I press no 3 which is where the channel is located the box finds ITV1 but it isn't on the guide list.

I have retuned several times but it still isn't found. Just watching the TV without going through the box finds ITV1 so it isn't a reception issue.

[fr8ys]

@Megan61 if following the advice given does not work, Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Megan61]

I have exactly the same problem today. Never had it before. I've tried retuning tv but it's made no difference. 

[Michelle-TalkTalk]

Hi Gail,

How are you getting on, has this helped?

Thanks

Michelle

[fr8ys]

I suggest you try a factory reset to see if this rectified this.

You will need to sign into your apps again.

If it's the Netgem box, the easiest way to do this is to press the button on the left hand side 5 times and the box will restart.

The TV hub can be reset from the settings menu.

Let us know how you get on.