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TV Support

For help with your TalkTalk TV box, channels and apps.

Tv hub not designed to record tv

Simtech
First Timer
Private Message TalkTalk

on ‎08-01-2026 03:51 PM

Message 7 of 7

I wasn’t told that I would lose the recording tv feature when I upgraded from my 4K tv box to their Tv HUB. I used to record whole soap series and could whizz past the adverts . Talktalk need to make customers aware you lose the recording feature with the HUB which is basically has the same features as any good smart tv like my Sony Bravia

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6 REPLIES 6

siphosethu-TT
Support Team
Staff
Private Message
In response to Simtech

on ‎09-01-2026 07:00 AM

Message 1 of 7

Hi there @fr8ys @Gliwmaeden2, thank you for very much for the help.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-01-2026 05:28 PM

Message 2 of 7

@Simtech, remember to get the £5 charge removed from your billing if you don't want to use Talktalk's TV services, and return the TV hub if it's no use to you.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

fr8ys
Community Star
Private Message TalkTalk

on ‎08-01-2026 05:20 PM

Message 3 of 7

Once equipment is returned it goes to a central recycling centre so it's lost and highly unlikely it could be returned.

 

You might find this discussion thread in the Lounge of interest if you are after a recordable TV Box.


https://community.talktalk.co.uk/t5/Technology/Recordable-TV-Boxes/m-p/3141323#M28520

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

nambuso-TT
Support Team
Staff
Private Message
In response to Simtech

on ‎08-01-2026 04:07 PM

Message 4 of 7

You can reach out to our customer service department for further assistance with this matter. They will be able to provide you with more information. You can contact them at the number below:

 

03451720088

They are open Monday - Friday 9am- 7pm and Saturday 9am- 6pm

 

Alternatively, you can use the live chat link:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

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Simtech
First Timer
Private Message TalkTalk

on ‎08-01-2026 04:02 PM

Message 5 of 7

Can I ask Talk talk for my 4K tv box back as I’ve now returned it in their bag as requested lol

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nambuso-TT
Support Team
Staff
Private Message

on ‎08-01-2026 03:58 PM

Message 6 of 7

Hi there @Simtech. Thank you for reaching out and sharing your concerns. I apologize for any confusion regarding the upgrade from your 4K TV box to the TV HUB.

I understand how important the recording feature is for your viewing experience, especially when it comes to enjoying your favorite shows without interruptions. Unfortunately, the TV HUB does not support this feature, and I completely acknowledge that this should have been communicated more clearly at the time of your upgrade.

© TalkTalk 2026