TV Support

MILLSIE · ‎26-04-2024

Uview box keeps freezing up. Everything changes in slow motion. Until it stops altogether.the only way to get it moving again is to turn the power off at the back then back on. Press the on button at the front then wait for it to restart. It works for a bit before starting to freeze again. Any suggestions please.

Karl-TalkTalk · ‎29-04-2024

Hi MILLSIE

Did the advice from fr8ys help ?

Thanks

Karl.

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fr8ys · ‎26-04-2024

have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset lose recordings. This will format the hard drive and hopefully restore the box to working order.

Hope it works but if not then please let us know and we can advise on options going forward.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).