It happens in other browsers. I get the codes, but when I enter them it says it doesn't recognise the email address, yet it's the same one that works as my user name. This has been since the website re-design. I reported it before but it was never solved.
Please clear your cookies and cache on your current browser, alternatively try signing in using a different browser or device to see if the verification process works there. Please ensure that any verification codes sent via email are not landing in your spam or junk folder. Thanks
Not regarding the hub delivery. The only issue I'm having is signing in to my TalkTalk account. The email & mobile ways don't work (where you send a code). I can only sign in using my user name & password.
No problem. I used the tracking number. Royal Mail are still awaiting the package so I guess it's still in warehouse. If it goes today I might just get it tomorrow. Thanks for your help
No problem! 🙂 This might be because the TV's status was marked as fulfillment requested, which means the equipment hadn’t left the warehouse at that time. That’s why we didn’t have a tracking number. I apologize for any confusion.
Upon reviewing your account, I see that the hub was ordered for you on December 27, 2025. Please allow 2-3working days for the tv hub to arrive. The status indicates that the router has been dispatched. You can use the tracking number below to monitor the shipment of your equipment. Thanks.
