TV Support

toni · ‎16-08-2024

I had a new You View box in February, in the last two weeks my picture has gone darker and I lose BBC 1&2 most mornings. I keep rebooting both box and router until they return, today I cannot get channels 1 to 10 even after numerous reboots. Everything is satisfactory on normal TV.

Karl-TalkTalk · ‎19-08-2024

Hi toni

Try a full android reset as detailed : https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

If this fails to resolve then I can swap out the box for another.

Thanks

Karl.

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fr8ys · ‎16-08-2024

Ok, staff are back on Monday and should pick this up then.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

toni · ‎16-08-2024

No sorry this hasn’t helped

fr8ys · ‎16-08-2024

Is this the TV Hub?

Try a factory reset from the settings menu to see if this helps.

You will need to sign into the Apps again.

Please let us know if this helps restore your box.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).