You view catch up not working

[Pethomson]

My you view catch up is not working it says it needs to connect to router  but everything is connected

[Karl-TalkTalk]

Hi @Pethomson 

How is your TV Box connected to the router ?  Is it a direct connection or are you using powerline adapters ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @Joner 

If you start your own thread (new message), we’d love to help.
 

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Joner]

Mine isn't working either. I'm getting error code yvm4503 which talk talk don't recognise

[Pethomson]

My you view catch up is not working  it says it is not connected to the router  but everything is plugged in