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TV Support

For help with your TalkTalk TV box, channels and apps.

my5 disappears on 4k box

ColinParlor
First Timer
Private Message TalkTalk

on ‎06-12-2023 06:15 PM

Message 4 of 4

I signed in to my5 but the following day I can't get in to watch any programmes on that channel, the screen just goes blank

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to ColinParlor

on ‎07-12-2023 12:04 PM

Message 1 of 4

Hi

 

My 5 has always been problematic and has had issues across the youview platform, this has been an issue with the app itself. It is not possible to remove and reinstall the app directly from the 4K box, but you can reset the box to see if this clears any stored data.  A reset of the box can be initiated by pressing the button on the side 5 times.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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ColinParlor
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

‎07-12-2023 11:52 AM - edited ‎07-12-2023 11:54 AM

Message 2 of 4

Hi Karl, everything else is working fine, it's just MY5 and channel 5

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎07-12-2023 08:14 AM

Message 3 of 4

Hi

 

Have you powered off the box for a couple of minutes and retested ?

 

Do other apps work ok, Iplayer etc ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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