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TV Support

For help with your TalkTalk TV box, channels and apps.

talktalk tv hub.

First Timer
Private Message TalkTalk
Message 3 of 3

I agreed a new contract on 23/1/2024 which includes a talktalk TVHub. Having spent a long time on your live chat to numerous people i am still unable to use any of the TV apps apart from Iplayer and Nowtv. All the others ie My5, channel4 etc wikk play the audio but there is no picture. If i go to google Play store and try to update the apps i'm told that they are not available on this device!!

Talktalks write up for this device clearly states that they are available on this device. What is going on? If this device does not support tese apps then why was i offered it in the first place?

 To say i'm not happy is an understatement.



Support Team
Private Message
Message 1 of 3



Can you try a full factory reset from the settings menu, then set the box back up and see if these players work.


Make sure you have an aerial connected to the box also as some players rely on this to identify your region.




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Community Star
Private Message TalkTalk
Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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